+44 20 3377 7434UK 78548-9233-R-454490
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Answers within the hour

Wagertales Casino contact and customer support

Reach our team by live chat, e-mail or phone, and someone answers around the clock, every day of the year.

Get help now Audited by BMM Testlabs and GLI
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UK Gambling Commission LicensedLicense 78548-9233-R-454490. Operating under full UK regulatory oversight since 2009, with independent audits by BMM Testlabs and Gaming Laboratories International.
£183M Monthly PayoutsAverage withdrawal processed in 29 minutes. Maximum single withdrawal £74,000. £44M paid weekly to players across 9 venues.
128-bit SSL EncryptionAll transactions and personal data protected by bank-grade 128-bit SSL encryption. Disputes handled by independent ADR body SIQ.
You need an answer today

Before you wait, pick the right line

You will not be left guessing which line gets you a real person quickest.

Talk to someone now
Best when you want a quick back-and-forth about a game or your account; a live agent typically picks up within 1 minute.
Open chat
You need it in writing
Best for documents, statements and anything worth keeping in writing; send it to [email protected] and expect a reply within 8 hours.
Write in
Hear a real voice
Best for urgent account or payment trouble; call +44 20 3377 7434 (GMT) and a person usually answers within 1 minute.
Call now
Local help, local hours

Check your UK support details below

Use this when you want the UK number, our hours or the regulator in one place.

Reach us

UK phone+44 20 3377 7434
Time zoneGMT
LanguagesEnglish, German, Finnish
E-mail[email protected]

Who supervises

RegulatorUK Gambling Commission, 78548-9233-R-454490

Get help

Support groupsGamCare, BeGambleAware, GAMSTOP

Have these details ready before you get in touch

Keep these to hand and the first reply can usually settle things on the spot.

  • Your registered e-mail address
  • Your account number, if you have it
  • The date and amount in question
  • Screenshots of the error or receipt
  • Proof of identity or address, if asked
Skip the wrong queue

Direct e-mail by department

You will not sit in the general queue when a specialist desk can deal with it.

Your account

General support[email protected]
Document checks (KYC)[email protected]

Your money

Deposits and withdrawals[email protected]

Other desks

Complaints[email protected]
Privacy and data[email protected]
Business and partners[email protected]

Support that costs you nothing

Plenty of players want advice from outside the industry, not from us. Three organisations free of charge cover that ground across the United Kingdom.

GamCare. GamCare runs a helpline and free counselling for anyone worried about their own gambling or someone else's.

BeGambleAware. BeGambleAware funds advice, self-assessment tools and treatment referrals for people affected by gambling.

GAMSTOP. GAMSTOP lets you block yourself from every licensed United Kingdom gambling site in one registration.

Escalation path

A clear route out of a stuck dispute

Most players fear a complaint disappears into a void; here every step has a name and a next stop.

Wagertales Casino logs it formally
Tell the support team what went wrong, with dates, amounts and any screenshots, by live chat or at the complaints address. They log it as a formal complaint rather than a routine query.
Where is my reference number?
Within the same contact you receive a reference number for the case. Quote it in every later message so nothing restarts from the beginning.
Manager review of the decision
If the outcome still does not satisfy you, ask for the decision to be reviewed by a manager. Fresh eyes look at the same facts and answer you directly.
After our review, the regulator
After that internal review, the UK Gambling Commission is the regulator you can approach. Take your reference number along, since it records what was already said.
Support at a glance

Quick answers on getting help

When you are about to message us and want the answer right away, start here.

trustWhat if I want to close my account for good?+
Send a written request from your registered email address and the account is closed once any balance is paid out. Closure is permanent: you cannot reopen it or open another. If gambling has become a problem, ask for self-exclusion instead so it applies across licensed sites.
trustCan I take a complaint further if I disagree?+
Ask for the complaint to be escalated and it moves to a formal review with a written outcome. If that outcome still leaves you unsatisfied, you may take the matter to the UK Gambling Commission, our regulator. Keep your messages and any reference numbers to hand.
trustWhy do I see German and Finnish listed on support?+
Chat and phone desks answer in English, German and Finnish, so you can write or speak in whichever suits you. English is the default for this site and for United Kingdom players. Other languages can be handled by email at a slower pace.
trustWhat if I want to see or erase the data you hold?+
Email [email protected] to request a copy of your data or ask for it to be deleted. We confirm receipt and may ask you to prove the account is yours before anything is released. Deletion is limited where records must be kept for licensing and anti-money-laundering rules.
trustWhat if I need help but cannot log in?+
Give the email address on your account and one payment detail, such as the last four digits of a card or the amount of your latest deposit. A full name and date of birth help us match you faster. Nobody at Wagertales Casino will ever ask for your password.
trustWhere do I turn at three in the morning?+
Support runs around the clock, so nights, weekends and bank holidays are all covered on GMT. Live chat is typically answered in about one minute, as is the phone line. Emails usually get a reply within eight hours.
Knowing before you wait

How quickly each channel answers

Reading this leaves you knowing exactly which channel answers soonest and how long to expect to wait.

Live chat

Live chat hoursAvailable around the clock
Live chat reply1 minute
Time zoneGMT

E-mail

E-mail address[email protected]
E-mail reply8 hours

Phone

Phone number+44 20 3377 7434
Phone wait1 minute
Who runs it

Firm details you can check yourself

Useful the moment you want to know whose name sits behind the games and the licence.

The company

Company nameWagertales Casino Ltd
Company numberCompany No. 16889114 (United Kingdom)
AddressVictoria Road, Birmingham

The licence

RegulatorUK Gambling Commission
Licence number78548-9233-R-454490

Written contact

E-mail[email protected]

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